In case of a Medical, Fire, or Police emergency, call 911.
To report suspicious activity (vehicles or persons), make notes about who, what, where and when. Get the license plate if possible or take a photo. Depending on the situation, call 911 or call the Comal County Sheriff’s Department nonemergency number at 830-620-3400. Neighborhood “need to know emergency alerts” should be posted on the NextDoor site.
To report an electric outage:
New Braunfels Utilities (NBU)–(830) 629-4NBU (4628)
Pedernales Electric Cooperative (PEC)–1-888-554-4732.
The following information will help the utility company quickly pinpoint the cause and get crews dispatched efficiently:
- Your full name and address, along with your subdivision or community name.
- The approximate time service was interrupted.
- Whether your neighbors have electricity.
- Any other pertinent information, such as seeing downed electric lines or hearing loud noises before or after the service disruption.
To report a water outage, call Texas Water Company (830) 312-4600 or contact Texas Water Company on their website txwaterco.com.
To report an operating problem with your neighborhood gate or the pool gate/pool card, call DAMC at 210-561-0606.or send an email to accesscontrol@damctx.com
To report a problem at the MSR Pool call DAMC at 210-561-0606 or email crystal@damctx.com.
To contact Mountain Springs Ranch Property Owners Association for other concern email the Board of Directors at mrspoa@msrpoa.com.