In case of a Medical, Fire, or Police emergency, call 911.
To report suspicious activity (vehicles or persons), make notes about who, what, where and when. Get the license plate if possible or take a photo. Depending on the situation, call 911 or call the Comal County Sheriff's Department nonemergency number at 830-620-3400. Neighborhood "need to know emergency alerts" should be posted on the NextDoor site.
To report an electric outage:
New Braunfels Utilities (NBU)--(830) 629-4NBU (4628)
Pedernales Electric Cooperative (PEC)--1-888-554-4732.
The following information will help the utility company quickly pinpoint the cause and get crews dispatched efficiently:
- Your full name and address, along with your subdivision or community name.
- The approximate time service was interrupted.
- Whether your neighbors have electricity.
- Any other pertinent information, such as seeing downed electric lines or hearing loud noises before or after the service disruption.
To report a water outage, call Canyon Lake Water Service Company (CLWSC) (830) 964-2166 or toll-free at 1-888-964-2166 or contact CLWSC on their website clwsc.com.
To report an operating problem with your neighborhood gate or the pool gate/pool card, send an email to firstname.lastname@example.org or call 210-561-0606.
To Request a new pool card or gate access, please send an email request to email@example.com or call 210-561-0606.