Frequently Asked Questions
Question: I received an email with my email address as a Username and a system-generated password. Can I change the Username and Password?
Answer: You can change both your Username and Password. After you log on using the Username and Password that were in the email, select Owner Profile, and Edit Update Your Profile. On "Edit Your Details", you can enter a new User Name, new Password, and any other information. You can even update Your Image by choosing one in the Image Gallery or uploading a photo.
Question: We own one lot. Can my husband and I each have our own Username?
Answer: Each lot can only have one Username.
Question: I am a Property Owner and I don't have an Owner Login ID. How do I get one?
Answer: On the Home page, under OWNER LOGIN, Click on Register. On the Registration panel, enter your information with a valid Email Address and then click on Register. An email will be sent to your Email Address asking you to confirm. After you confirm and the moderator has validated you as a MSR Property Owner, you will receive an email that your registration has been completed. These extra steps are necessary to ensure that only Property Owners are allowed to register for our website, use our bulletin boards and view other information restricted for use by property owners only.
Question: I am a Property Owner and want to use the pool complex. How do I get a card key?
Answer: On the Home page, locate the Recreational Facilities tab, and click on it. There is all kinds of good information about the pool available there including the Pool Membership Forma nd Liability Waiver. To get a new card key, or to activate an existing card key, please complete this form, scan and email it, or fax it to the number on the form or to the POA's main fax number. Once your form has been received, you will be notified and your card key will be sent to you or you may arrange to pick it up. If you already have a card key, we will notify you when it has been activated. Please allow 2-3 days for your request to be processed because activation requires communication with an outside vendor.
