In case of a Medical, Fire, or Police emergency, call 911.
To report suspicious activity (vehicles or persons), make notes about who, what, where and when. Get the license plate if possible or take a photo. Depending on the situation, call 911 or call the Comal County Sheriff's Department nonemergency number at 830-620-3400. Neighborhood "need to know information" should be posted on the Mountain Springs Ranch NextDoor site.
To report an electric outage:
New Braunfels Utilities (NBU)--(830) 629-4NBU (4628)
Pedernales Electric Cooperative (PEC)--1-888-554-4732.
The following information will help the utility company quickly pinpoint the cause and get crews dispatched efficiently:
- Your full name and address, along with your subdivision or community name.
- The approximate time service was interrupted.
- Whether your neighbors have electricity.
- Any other pertinent information, such as seeing downed electric lines or hearing loud noises before or after the service disruption.
To report a water outage, call Canyon Lake Water Service Company (CLWSC) (830) 964-2166 or toll-free at 1-888-964-2166 or contact CLWSC on their website clwsc.com.
To report an operating problem with your neighborhood gate or the pool gate/pool card, send an email to email@example.com or contact Mary Lu Zellers at 608-347-9025.
To Request a new pool card or gate access, please send an email request to firstname.lastname@example.org.
To report a problem at the Neighbornood Pool click here to send an email to the Pool Committee or call the Board of DIrectors at 1-866-364-0214.
Please contact Mountain Springs Ranch Property Owners Association for other concerns at 1-866-364-0214 or email the Board of Directors at email@example.com. The Board of Directors will answer your communication within the next business day.