Thursday, 23 May 2019

In case of a Medical, Fire, or Police emergency, call 911.

To report suspicious activity (vehicles or persons), make notes about who, what, where and when.  Get the license plate if possible or take a photo.  Depending on the situation, call 911 or call the Comal County Sheriff's Department nonemergency number at 830-620-3400.  Neighborhood "need to know emergency alerts" should be posted on the NextDoor site.

To report an electric outage:
New Braunfels Utilities (NBU)--(830) 629-4NBU (4628)
Pedernales Electric Cooperative (PEC)--1-888-554-4732

  The following information will help the utility company quickly pinpoint the cause and get crews dispatched efficiently:

  • Your full name and address, along with your subdivision or community name.
  • The approximate time service was interrupted.
  • Whether your neighbors have electricity.
  • Any other pertinent information, such as seeing downed electric lines or hearing loud noises before or after the service disruption.

To report a water outage, call Canyon Lake Water Service Company (CLWSC) (830) 964-2166 or toll-free at 1-888-964-2166 or contact CLWSC on their website

To report an operating problem with  your neighborhood gate or the pool gate/pool card, send an email to or call 210-561-0606.

To Request a new pool card or gate access, please send an email request to or call 210-561-0606.

To report a problem at the Neighbornood Pool call DAMC at 210-561-0606 or email

To contact Mountain Springs Ranch Property Owners Association for other concerns email the Board of Directors at  The Board of Directors will answer your communication within the next business day.

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